Announcing my cannabis secret shopper service! We are focused on the customer experience, training and finding the right staff for you. It’s well known that if you offer best in class customer service, people will come back again and bring friends. Now that the cannabis industry is here, it is time to get on board with best practices all along the way from agriculture to processing to customer service at the retail level.
Does your staff recommend starting slow and going low for new or newly returning customers?
Do customers have the information that they need to give them the best possible outcome with the items they have purchased?
Are your customers getting everything they need to use the products they have purchased?
If you have been looking for a resource or an answer to these questions we are here to help!
At this time we are available to take on clients in the Portland, Oregon area for in person secret shops. Remote shops are available for e-commerce sites for products and/or services. We offer an unbiased view of the customer experience in your dispensary, and/or ancillary business(CBD shop, glass store, etc.). We are taking the traditional secret shopper service and adding in cannabis education and training to identify specific areas for improvement. Do you have the best team in the industry? If you would like to put that to the test book a call with us!
The best thing about bringing us on board is that you get to prove your staff really is the best around. We want to give you good reports, the last thing that we want to do is to tell you that someone is behaving badly. Best practices are becoming established in the cannabis industry as we speak, and our goal is to help you rise to the top!
Contact us to schedule a call or set up a meeting!
Email: rachaelmoore@themaryjanemaven.com
Phone: 503-791-7823